Terms of service

📜 Terms of Service

Last Updated: April 25, 2026

This website is operated by Mexa Shopy, a brand of Mexa Enterprises. Throughout the site, the terms “we”, “us” and “our” refer to Mexa Shopy. By accessing or using our website and services, you agree to be bound by the following Terms of Service.

🏢 1. Business Information

Business Name: Mexa Enterprises (Mexa Shopy)
Registered Address:
Nellaya, Palakkad District
Kerala – 679335
India

Email: mexashopyinfo@gmail.com
Phone: +91 82817 03130

✅ 2. Acceptance of Terms

By visiting our site or purchasing from us, you agree to:

  • Be legally eligible (18+ or under supervision)
  • Provide accurate and complete information
  • Comply with all applicable laws and regulations

If you do not agree, you must not use our services.

🛒 3. Online Store Terms

You agree not to:

  • Use our products for illegal purposes
  • Violate any laws in your jurisdiction
  • Transmit harmful code (viruses, malware)

A breach of these terms may result in immediate termination of your access.

📦 4. Products & Services

  • All products are subject to availability
  • We reserve the right to limit or discontinue any product at any time
  • Product images are for illustration; slight variations may occur

💰 5. Pricing & Payments

  • All prices are in INR (₹)
  • We accept prepaid payments and Cash on Delivery (COD)
  • Prices may change without notice

We reserve the right to cancel orders due to pricing or technical errors.

🚚 6. Shipping & Delivery

  • Orders are processed within 1–2 business days
  • Delivery timelines depend on location and courier services
  • Delays may occur due to external factors

Please refer to our Shipping Policy for more details.

❌ 7. Order Cancellation

We may cancel orders if:

  • Fraudulent or suspicious activity is detected
  • Incorrect pricing or stock issues occur
  • Incomplete customer information is provided

Customers can request cancellation before dispatch.

🔄 8. Returns & Refunds

  • Returns are accepted only for damaged or defective products
  • Requests must be raised within 48 hours of delivery
  • Proof (photos/videos) is required

Refer to our Return & Refund Policy for full terms.

📜 9. Intellectual Property

All content on this website, including:

  • Logos
  • Images
  • Videos
  • Text and branding

is the exclusive property of Mexa Shopy and protected by applicable laws.

Unauthorized use is strictly prohibited.

⚠️ 10. Limitation of Liability

We are not liable for:

  • Indirect or incidental damages
  • Delivery delays caused by third parties
  • Improper use of products

Use products responsibly and as intended.

👤 11. User Accounts & Information

You agree to:

  • Provide accurate personal details
  • Maintain confidentiality of your account (if applicable)
  • Accept responsibility for all activities under your account

🔐 12. Privacy

Your submission of personal information is governed by our Privacy Policy.
We take reasonable steps to protect your data.

🔗 13. Third-Party Services

We may use third-party services (payment gateways, shipping partners).
We are not responsible for their actions, delays, or policies.

🚫 14. Prohibited Uses

You are prohibited from using the site:

  • For unlawful purposes
  • To harass, abuse, or harm others
  • To upload malicious code
  • To interfere with website security

⚖️ 15. Governing Law

These Terms shall be governed by the laws of India.
All disputes shall be subject to the jurisdiction of courts in:
Ernakulam, Kerala

🌪️ 16. Force Majeure

We are not responsible for delays or failure due to events beyond our control such as:

  • Natural disasters
  • Strikes
  • Government restrictions

🔄 17. Changes to Terms

We reserve the right to update these Terms at any time.
Changes will be effective immediately upon posting.

📞 18. Contact Information

For questions about these Terms:

📧 mexashopyinfo@gmail.com
📱 +91 82817 03130